Shipping & Returns

Shipping

Within Germany:

 

  • Small orders (up to €25 value of goods) via Deutsche Postbrief - €2.60 

  • Shipping via DHL for a flat rate of €4.50

  • Free delivery on orders over €99

  • Delivery to a DHL Packstation; Indicate your DHL package number directly behind your surname separated by a slash. Insert the address of the Packstation as usual by street and post code / city.

 

Worldwide: 

 

  • Up to €15 value of goods: Economy Shipping €4.90 incl. VAT (€4.12 without VAT)

  • Up to €35 value of goods: Deutsche Post Registered Mail International €7.90 incl. VAT (€6.64 without VAT)

  • DHL International Premium Package: cheapest rate is calculated based on weight, starting at €12.70 incl. VAT (€10.67 without VAT)

 

Collection by the customer

You can also pick up your order at our distribution center in Bensheim. Of course, we will not charge you shipping costs. We accept Paypal, EC-card and cash for your payment.

Opening hours: (Monday - Friday)

09:00 - 18:00 clock and by appointment

Please let us know your deadline directly after your order per:

E-Mail: support@fpv1.de
Phone: +49 6251 82559 11
Whatsapp: +49 1590 8409 143 (no calls)
Facebook: https://www.facebook.com/FPV1de

 

 

Payment:

We offer the following payment options:

  • PayPal
  • Payment by bank transfer
  • Invoice (only for ministries and educational institutions)

Delivery times:

If no other deadline is stated in the article description, the goods will be delivered in Germany within 1 - 2 days, in the case of foreign deliveries within 2 - 5 days after order confirmation (with agreed prepayment on the day of receiving your payment instructions).

Please note that no deliveries will be made on Sundays and public holidays.

If you have ordered items with different delivery times, we will ship the goods in a joint shipment, unless we have made different arrangements with you. In that case the delivery time is determined according to the item with the longest delivery time you ordered.